Help center
How can we help?
Find answers to common questions or get in touch with our team — we usually respond within one business day.
Frequently asked questions
How do I create a child profile?+
Open Qoin on your device, tap “Add child,” enter a first name or nickname, age range, and pick an avatar. You can create multiple profiles per family. Profiles are stored only on your device.
How do rewards work?+
Qoin is a tracking and education tool. Parents assign tasks, verify completion in the app, and then pay the agreed reward to their child in real money — Qoin does not move money between accounts.
Where is my family's data stored?+
All profiles, lessons, tasks, proofs, and rewards are stored only on your device. Nothing is sent to Qoin's servers, and we cannot access your family's data.
Is Qoin safe for kids?+
Yes. Child profiles live only on the parent's device, we collect no personal data from children, and we never show third-party advertising or behavioral tracking to kids.
How do I cancel a subscription?+
Subscriptions are managed through your app store. On iOS: Settings → [your name] → Subscriptions → Qoin. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Qoin.
How can I delete all my data?+
Open Qoin → Settings → Delete all data, or simply uninstall the app. Either action permanently removes every profile and all activity from your device.